Refund and Returns Policy

Overview

Eligibility for Returns

• Be unused, unopened, and in the same condition as received (e.g., original packaging, tags, instruction manuals, and included accessories intact).
• Be accompanied by a valid proof of purchase, such as your order confirmation email or order number.

• Used kitchen tools (e.g., cutting boards with scratches, cookware with signs of use, or opened food storage containers).
• Customized products (e.g., engraved utensils, personalized dish sets).
• Damaged items caused by improper use, cleaning, or storage (not manufacturing defects).

Partial Refunds

• Items returned with minor damage to packaging (but the product itself is unused and undamaged).
• Items returned after the 25-day window but within 30 days of delivery, with a valid reason (e.g., unexpected delays in receiving the item).
• Items missing non-essential accessories (e.g., a bonus recipe card included with a mixer, but the mixer itself is unused).

Refund Process

1. Submit a Request: Email kitchen@starlightes.shop within 25 days of delivery. Include your order number, the name of the product, and a brief explanation for the return (e.g., “wrong size,” “unwanted gift”).
2. Receive Return Confirmation: We will respond within 2 business days with a return authorization and our shipping address.
3. Ship the Item: Mail the product to:
    

   Starlightes LLC

    

   5809 18TH AVE S

    

   SEATTLE, WA, 98108-2838

    

   USA

4. Inspection & Approval: Once we receive your return (typically 3–5 business days after shipment), we will inspect the item. We will email you to confirm refund approval or rejection. Approved refunds are processed within 7–10 business days and credited to your original payment method (e.g., credit card, PayPal).

Late or Missing Refunds

1. Check your bank or credit card statement first—financial institutions may take 3–5 additional days to post the refund.
2. Contact your credit card issuer or bank to inquire about pending transactions.
3. If the refund still does not appear, email kitchen@starlightes.shop with your order number and refund reference (from our approval email) for further assistance.

Sale Items

Exchanges

1. Follow the first two steps of the refund process (submit a request and receive return confirmation).
2. Note your desired replacement (e.g., “exchange 10-inch non-stick pan for 12-inch”) in your initial email.
3. Once we receive and inspect your returned item, we will ship the replacement at no additional cost (standard shipping only).

Gift Returns

• If the gift was shipped directly to you and you have the gift receipt or order number, you can request a store credit equal to the item’s purchase price. Once your return is approved, we will email you a digital gift card for use on starlightes.shop.
• If the gift giver shipped the item to themselves first, refunds will be sent to the gift giver’s original payment method. They will be notified of the return and refund.

Return Shipping Costs

• Customer Responsibility: You will cover all return shipping costs, which are non-refundable. If you receive a refund, return shipping fees will not be included.
• Exception for Defects/Errors: If you received a defective, damaged, or incorrect item (e.g., you ordered a wooden spoon set but got a spatula set), contact us within 48 hours of delivery with photos of the item. We will provide a prepaid shipping label for the return and send a replacement or issue a full refund (including original shipping costs).

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